- March 15, 2019
- Posted by: Myles Freedman
- Category: More Africa News
The Regulatory Authority for Electronic Communications and Posts (Arcep), in its decision of 12 March 2019, was used by the mobile operator Spacetel Benin SA; operating under the trademark MTN Benin; a fine of 1 354 223 103 Fcfa representing 1% of its turnover for the 2017 financial year.
The telecom company is criticized for the failure to comply with its regulatory obligations relating to the operation of its mobile electronic communications network and the requirements of its specifications.
More specifically, the telecoms company is accused of failing to comply with the decision No. 2018-266 of 19 November 2018 on the regulation of the rates for electronic communications services provided by mobile telephone operators. He is also accused of failing to protect the rights and interests of consumers, including false invoices sent to subscribers and others.
MTN Benin has also put on the market promotions that have not been approved by the telecom regulator.
All these failures of MTN Benin have also forced Arcep to add to the charges listed against the mobile operator, those of non-compliance with the competition rules and formal notices formulated against it by the telecom regulators.
According to Arcep, the decision taken against MTN Benin aims to sustain the market and safeguard the interests of consumers, remedy the malfunctions observed in the sector, reduce the number of consumer complaints relating to the enjoyment of the proposed commercial benefits by the telecom operator.