Sierra Leone: Orange, Africell and Sierratel fined $ 1.3 million for poor quality of service

Sierra Leone: Orange, Africell and Sierratel fined $ 1.3 million for poor quality of service

Mobile operators Orange, Africell and Sierratel were fined a total of US $ 1.3 million by the National Telecommunications Commission (Natcom). The telecom regulator accuses the three companies of disregarding key performance indicators set by the public body to better gauge the quality of service offered to consumers.

According to Natcom, it is Orange who is fined the heaviest. The subsidiary of the French telecom group will have to pay a sum of 750 000 US dollars. Africell comes in second with a fine of US $ 400,000 and Sierratel will have to pay 200,000 US dollars. In addition to the fine to be paid no later than 7 September, each operator was also ordered by the telecoms regulator to offer three consecutive days of free calls in compensation to subscribers.

The severity of Natcom against telecom operators is justified, says Momoh Konté, its president. And for good reason, four months ago, telecom operators were committed to improving the quality of their services. But the quality of service has continued to deteriorate. Subscribers complained of a high number of call failures, interruption of communication, poor voice quality and data.

Source: Agence Ecofin



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