Uganda: UCC will soon measure the satisfaction of telecom subscribers in addition to the quality of services

The Uganda Communications Commission (UCC) has initiated the process of acquiring technical equipment to enable it to measure consumer satisfaction with telecom services. A call for tenders was launched on January 22, 2018 by the telecom regulator to recruit the partner who will supply, deliver and install this equipment. The call for tenders will be closed on February 15, 2018.

The bids submitted by the candidates will be evaluated on February 28 and the telecom regulator will officially announce the name of the successful bidder for this project on March 2, 2018. The latter will clearly see the contract awarded to him on March 23 and he will begin his work immediately. Once the technical measurement equipment is installed, the UCC will then be able to fully assess the extent of contentment or dissatisfaction of consumers in the use of telecom services.

For a long time, the telecom regulator has been confronted with the operators of mobile telephony and Internet services so that they improve the quality of the services offered to the customers. Field measurements have always been done by him, according to specific key indicators. But these measures proved to be partial because they did not integrate the opinion of the consumers, the main ones concerned by the quality of service. However, with its measure of quality of service and the opinion of users, the UCC will have a global vision of improvements to be made by service providers in the telecom sector.

Source: Agence Ecofin

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