(ITD) – Via this subsidiary, the French company that supports mobile network operators and telecom tower managers in the construction and maintenance of their telecom sites, wants to establish its presence in French-speaking Africa. This will provide customers with user support, implementation, change management and knowledge transfer services. This ITD investment sets a goal, “to be closer to the customer”.
As early as April, the IT-Development technology company (ITD) will begin a new chapter in its expansion in Africa. A new subsidiary of the company will open in Abidjan in Ivory Coast. The choice made by the company on this country, to house this antenna, is not trivial. Côte d’Ivoire is indeed, for many investors, the gateway to markets in French-speaking Africa. The country has posted annual growth of 8.6% in 2018 according to the World Bank.
With its eighteen years of expertise on the continent, forged through the support of mobile operators and telecom equipment suppliers in the control of their network infrastructure, IT-Development wants to take advantage of this sub-regional platform to go further on the continent where its fame has been strengthened with the release of version 2 of ClickOnSite, even more flexible and easier to use.
The solution that stands out today as a reference in the technical management of telecom towers, allows technicians in the field or project managers of their office, to effectively manage the deployment of new sites, reconfigurations and additions of technologies (4G or 5G for example), the asset life cycle and preventative maintenance operations. Jerome Perret, CEO of ITD, explains that ClickOnSite demonstrates ” how technology can make every individual’s job easier and less compelling as well as process management more efficient and thus enable businesses to grow while keeping the control of their operational expenditure “.
” It’s an online tool (hosted by the customer or SaaS) where everyone, from the office to the field, works on a set of data, in real time. It is infinitely more efficient than using Excel and better in terms of price, time to market and cost of ownership than ERP (ERP) systems. On the user side, ClickOnSite comprehensively covers the needs for project monitoring, asset management and passive and active infrastructure maintenance, in an extremely user-friendly interface on PC, tablet or mobile. Equally important, technically, ClickOnSite can be configured for each customer’s needs without additional development, with the exception of third-party integrations “Continues Jerome Perret.
The software can even be used on mobile offline. Its effectiveness has contributed to making IT-Development one of the pioneers of the digital transformation of services in Africa. The company currently boasts 12,000 daily users in 20 countries. Through ClickOnSite, the company currently offers its services in Cameroon, Mali, Senegal, Democratic Republic of Congo, Kenya, Nigeria, Niger, Botswana, Ivory Coast, Morocco. His expertise is currently crucial for telecom operators in deploying their networks and barrier-free access for people to voice, data and mobile money services.
The Ivorian office is not the only investment envisaged by ITD on the African continent during the year 2019. In summer, it is also planned to open a South African office that will oversee the activities of the company. in Anglo-Saxon Africa. Through these two branches, the company clearly demonstrates its desire to become more involved in providing a more personalized service offer to its customers. In the past, ITD’s professional attention has often been the source of many business travel trips to the continent each year to meet potential customers and attend trade shows, organize customer workshops . This attention should not dull with the opening of new offices that will increase its local workforce. ITD wants to capitalize on it to invest more through the exchange of knowledge with the qualified human resources that are constantly growing in the field of technology and telecommunications on the continent. The company also plans to open a training center for telecom professionals on the topics of project management or BPM.