CSG has been selected by Mobile Telecommunications Ltd (MTC) to lead their business transformation efforts as mobile operators around the world rely increasingly on business support systems to remain competitive and monetize new services faster.
As one of MTC’s business partners, CSG will deliver an agile, future-proof technology stack that provides personalized customer experiences across multiple devices and channels. CSG will support MTC’s customer management, billing, product catalog, order management, inventory, resource management, enterprise service bus (ESB), activation, roaming and document management.
“MTC’s leadership and innovation is helping drive the next generation of mobile experiences in Namibia,” said James Kirby, head of CSG’s Europe, Middle East and Africa business. “This is a vital transformation period for mobile operators aiming to stay competitive in convergent and disruptive markets. We are honored to partner with MTC to provide a cost-effective end-to-end solution that is fine-tuned for their omnichannel, mobile customer base.”
The solution will also help MTC respond to inquiries, take orders, effect changes, handle trouble tickets, manage payments and perform collections.
“While priding ourselves as the best digital enabler that meets customer needs, it remains our vision to keep improving the lives of our customers through innovative digital solutions and we trust CSG will assist us in doing just that,” said MTC Corporate Affairs Manager John Ekongo.
Source Biztech Africa