The Tanzanian telecommunications regulator regularly assesses the quality of services provided by mobile network operators. This allows him to identify failures and instruct operators to fix problems in order to provide better services to populations.
The Tanzania Communications Regulatory Authority (TCRA) has ordered telecommunications companies operating in the country to improve the quality of their voice, data and SMS services, especially in 15 districts where the provision of these services does not meet the necessary quality requirements. The regulator made this recommendation during a meeting with operators on Tuesday July 12.
During the meeting, the regulator notably asked Vodacom Tanzania, MIC Tanzania (Tigo), Airtel, TTCL and Halotel to put in place work plans to ensure service improvement in the 15 targeted areas. “ After that, the TCRA will do another assessment before the end of the year to see if they have worked in the areas where the quality of services has been found to be insufficient ,” said Mwesiga Barongo, TCRA’s Principal Telecom Engineer.
This initiative by the regulator follows quality of service (QoS) measurements carried out at the beginning of the year. It is part of its mission to guarantee quality telecommunications services to the Tanzanian populations in a context marked by growing demand. Last May, the government opened up 5G for investment and tasked the TCRA with allocating spectrum to service providers already ready for ultra-broadband trials.
At the end of the meeting, the operators pledged to improve their services as recommended by the TCRA in order to ensure that consumers benefit from quality services. “ We are committed to ensuring that we comply with all instructions given to us by the authority, and we will ensure that we relentlessly follow all guidelines provided by our regulator ,” said Andrew Lupembe, Network Director of Vodacom. .