More Africa NewsEgypt: the regulator imposes a fine of around $1 million on telecom operators for poor quality of service

November 4, 2022by myles0

Digital transformation is accelerating across Africa. In Egypt, the government wants to ensure that all inhabitants have access to quality telecom services in order to achieve its digital-based development ambition. 

The National Telecommunications Regulatory Authority (NTRA) of Egypt has imposed a fine of 24 million Egyptian pounds (989,751 USD) on the telecommunications operators. The regulator accuses them of not having respected the standards in terms of quality of service for the third quarter of 2022, as indicated by a quality measurement report produced by the National Telecom Center for Monitoring Service Quality.

For voice services, Vodafone presents indicators below the quality standard in 11 regions; Orange in 17 regions; Etisalat in 14 regions and WE (Telecom Egypt) in 20 regions. For data services, poor quality indicators were observed in 29 regions for Vodafone, 14 for Orange, 3 for Etisalat and 14 for (WE) Telecom Egypt.

This coercive measure by the NTRA is part of its efforts to improve the quality of telecommunications services provided to Egyptians in a context marked by the acceleration of digital transformation in the country and the strong demand for high-speed telecom services. debit.

Improving the quality of telecom services provided to the population should notably make it possible to accelerate the implementation of Egypt’s national digital transformation strategy, called “Digital Egypt 2030”. It aims to “achieve the digital economy through ICTs, in order to guarantee prosperity, freedom and social equity for all” .

Source: Agence Ecofin

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