In recent months, the Malawi government has taken several initiatives to accelerate the development of ICT. Malawi has ratified the Constitution and Convention of the African Telecommunications Union. The executive also authorized Starlink to provide satellite Internet in the country.
The Malawi Communications Regulatory Authority (MACRA) last week launched a project titled “Better Quality of Service (QoS) in Malawi” to improve telecommunications services in the country. Lasting six months, it is conducted in partnership with an expert from the International Telecommunications Union (ITU).
According to MACRA Director of Telecommunications Edward Kauka, the project aims, among other things, to assess the current state of mobile network services in terms of quality of service and identify areas that require improvement. The regulator will then collaborate with local stakeholders and mobile network operators to implement targeted strategies as well as solutions that will lead to measurable and sustainable improvements in quality of service.
This initiative is part of MACRA’s mission, as a regulatory authority, to guarantee the provision of quality services while prioritizing transparency, reliability, market orientation, efficiency and consumer satisfaction. The project also fits with the Malawi government’s ambition to accelerate the development of the ICT sector in a context of accelerated digital transformation marked by strong demand for high-speed connectivity.
“ We aim to provide an enabling and supportive environment for the growth of cyberspace and the digital economy. We cannot transform digitally if we do not have quality of service for ICT services ,” Mr Kauka said.