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Kenyan telecoms operator Safaricom has announced its financial results for the twelve months ended 31 March 2020, reporting a 4.9% rise in total revenue to KES262.6 billion (USD2.4 billion). Service revenue increased by 4.8% year-on-year to KES251.2 billion, driven by sustained customer growth, a rise in mobile and fixed data revenue, alongside M-PESA growth. The increase...

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Mobile data revenue for Safaricom has increased by 12% to record Kshs 40.67-billion according to the company’s full year results released today. The boost in revenue was driven largely by the growth of 4G smartphone use and favorable data packages including non-expiry data plans introduced earlier this year. The company is now seeking to introduce...

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While the Kenya government has urged citizens to adopt cashless transactions to limit person-to-person contact amid the Coronavirus outbreak, experts have raised concern over downtime experienced by service providers. In November 2019 the Communications Authority of Kenya ordered a probe into downtime with M-Pesa. Safaricom experienced downtime again on 2 March 2020, with users not...

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Safaricom announced earlier this week that its alternate Director Vivek Badrinath had resigned after serving in that capacity for over three years. Badrinath’s resignation took effect on the 20th of March 2020, and he has been replaced by Francesco Bianco. It was announced on Friday that Bianco had been appointed as the new Substantive Director...