Togo: ARCEP has launched a call for tenders to acquire a mobile frequency monitoring station

The Togolese regulator is showing more than ever its determination to provide users of telecommunications services in the country with quality services. The sanctions it applied in 2022 to offending operators brought in 4 billion FCFA . In Togo, the Regulatory Authority for Electronic Communications and Posts (ARCEP) will acquire a mobile frequency control station, as part of...

Togo: the regulator gives six months to Moov Africa and Togocom to improve the quality of their services

The Togolese regulator is stepping up coercive initiatives to encourage operators to provide better quality services to populations. In June 2022, Togocel was fined around $3.7 million. The Regulatory Authority for Electronic Communications and Posts (ARCEP) announced on Wednesday, May 31, that it had given notice to Moov Africa Togo and Togocel for non-compliance with regulatory...

South Africa sets up new minimum communication QoS requirements

In recent months, the frequency of power outages has increased in South Africa, affecting all sectors of the economy, including telecommunications. In that context, the government wants to ensure that citizens receive good quality services nonetheless.  The South African government has established new quality of service thresholds for telecom operators and Internet service providers operating...

Cameroon: Mobile operators to invest USD255m in 2023 to improve QoS

Three mobile operators have committed to invest XAF156 billion (USD255 million) in their operations across Cameroon this year, ITWeb quotes Justine Diffo Tchunkam, Chair of the Telecommunications Regulatory Board (ART), as saying. MTN Cameroon, Orange Cameroon and Viettel (Nexttel) will spend the funds on extending network coverage and improving the quality of services throughout the national territory....

Egypt: the regulator imposes a fine of around $1 million on telecom operators for poor quality of service

Digital transformation is accelerating across Africa. In Egypt, the government wants to ensure that all inhabitants have access to quality telecom services in order to achieve its digital-based development ambition.  The National Telecommunications Regulatory Authority (NTRA) of Egypt has imposed a fine of 24 million Egyptian pounds (989,751 USD) on the telecommunications operators. The regulator accuses them...

Telco watchdog warns Cameroon’s MNOs over poor services

Cameroon’s telecommunications industry regulator, the Telecommunications Regulatory Board (TRB) has warned MNOs to restore optimal provision of services without delay or they will be fined. The TRB has served notices to Camtel, MTN Cameroon, Orange Cameroun and Viettel (Nexttel). In a statement released by the regulator, TRB General Manager Philemon Zoo Zame said the watchdog...

Cote d’Ivoire: Operators and regulator come together to improve QoS

Telecoms operators in Cote d’Ivoire have met with representatives of the government and the Regulatory Authority for Telecommunications in Cote d’Ivoire (Autorite de Regulation des Telecommunications de Cote d’Ivoire, ARTCI) to discuss quality of service (QoS) issues. A report from Ecofin says the meeting was organised by the country’s Minister of Digital Economy and Telecoms, Amadou...

Tanzania: the regulator orders telecom operators to improve the quality of their services in certain regions

The Tanzanian telecommunications regulator regularly assesses the quality of services provided by mobile network operators. This allows him to identify failures and instruct operators to fix problems in order to provide better services to populations. The Tanzania Communications Regulatory Authority (TCRA) has ordered telecommunications companies operating in the country to improve the quality of their voice,...

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