Ivory Coast: MTN launches the first Chatbot to perform mobile money transactions via WhatsApp

July 31st 2019

Africa, Ivory Coast, Mobile Money, MTN

Mobile operator MTN has launched the first Chatbot to perform mobile money transactions via WhatsApp in Côte d’Ivoire.

This innovation called “Eva de MoMo” is a Chatbot based on artificial intelligence technology. Eva plays the role of a virtual assistant, and is able to interact with mobile money subscribers on WhatsApp channels.

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Different features are also fulfilled by this Chatbot. Indeed :

  • Eva does mobile money (MoMo) operations such as balance consultation, money transfer, credit purchase, bill payment, etc.
  • Eva takes care of bringing the complaints to the support concerned for an effective treatment.
  • Eva provides tips, tricks and information on MoMo services (Rates, Promotions, Terms & Conditions, Customer Journey).

The goal pursued through this innovation implemented by MTN is to facilitate the access of users of MoMo to accurate information, 7 days / 7 and 24 hours / 24. This is because Eva responds instantly to different concerns, while adapting to the user’s request. Understanding natural language, Eva learns every day and is friendly.

Finally, note that after the WhatsApp application, Eva will also be available on other channels such as Facebook Messenger and SMS 66 133 133.

Source: Agence Ecofin Back