Ghana establishes disconnection framework between telecom operators
July 19th 2024
The National Communications Authority of Ghana (NCA) has set out the procedures and conditions under which it will grant telecommunications operators permission to terminate any connection contract signed between them. The new “ guidelines ” were published on the telecoms regulator’s website on Thursday, July 18.
In the event of a dispute, the aggrieved party must now apply to the NCA for authorisation to disconnect. The NCA will assess the application in light of criteria such as outstanding debts and payment history. Notification must then be given to the affected parties and the public before disconnection. The framework also includes measures to ensure that service providers meet their financial obligations and the conditions under which reconnection will be granted.
The collaboration framework comes as the government has begun implementing the National Roaming Policy to improve people’s access to telecom services. In its financial results for the first quarter of 2024, MTN Ghana said it is committed to facilitating national roaming partnerships with its competitors. The company has already entered into a long-term agreement with AT (formerly AirtelTigo), effective since January 2024. It is also in the final stages of negotiations with Telecel (formerly Vodafone).
” These guidelines aim, among other things, to ensure fair competition between its licensees, authorisation holders, communications network operators and providers of public communications services, while protecting the interests of consumers or users of communications networks or services, and in particular their freedom of choice and their right to quality of service and good value for money,” the regulator said.
Source: Agency EcoFin
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